Questions to Ask Before Hiring a Basement Waterproofing Company

Questions to Ask Before Hiring a Basement Waterproofing Company

Posted by Johnnie Rice on Jun 4th 2026

Questions to Ask Before Hiring a Basement Waterproofing Company

About the Problem

  • What's causing my water problem?  - (They should explain based on inspection)
  • How did you diagnose this? - (Look for thorough inspection process)
  • Is this a structural issue or a drainage issue? - (Important distinction)
  • Will this problem get worse if I wait? - (Honest assessment)

About the Solution

  • What method do you recommend and why? - (Should match your situation)
  • Why is this better than other options? - (Should explain trade-offs)
  • Will you need to excavate? - (Affects cost and timeline)
  • What if this doesn't solve the problem? - (What's the contingency?)
  • Can you do interior, exterior, or both? - (Some contractors specialize)

About Cost and Timeline

  • What's included in this estimate? - (Should be itemized)
  • Are there any additional costs I should expect? - (Transparency matters)
  • What's your payment schedule? - (They should know exactly how the payments are divided, when to pay and what amounts, typically % down, % work in progress and % upon completion)
  • How long will this take? - (And what factors could delay it?)
  • What's your availability? - (How soon can you start?)

About Warranty and Protection

  • What warranty do you offer? - (Get it in writing)
  • What does the warranty cover and not cover? - (Be specific)
  • How long is the warranty? - (Material vs. workmanship)
  • Is it transferable if I sell my home? - (Adds resale value)
  • How do I file a claim if there's a problem? - (Should be straightforward)

About the Contractor

  • How long have you been in business? - (Longer is better)
  • Can you provide 3 references from the past year? - (Actually call them)
  • Are you licensed and bonded in this state? - (Verify independently)
  • Do you have liability insurance? - (Ask for proof)
  • Do you have any certifications or memberships? - (Professional organizations add credibility)