Questions to Ask Before Hiring a Basement Waterproofing CompanyAbout the ProblemAbout the SolutionAbout Cost and TimelineAbout Warranty and ProtectionAbout the Contractor
Questions to Ask Before Hiring a Basement Waterproofing Company
About the Problem
- What's causing my water problem? - (They should explain based on inspection)
- How did you diagnose this? - (Look for thorough inspection process)
- Is this a structural issue or a drainage issue? - (Important distinction)
- Will this problem get worse if I wait? - (Honest assessment)
About the Solution
- What method do you recommend and why? - (Should match your situation)
- Why is this better than other options? - (Should explain trade-offs)
- Will you need to excavate? - (Affects cost and timeline)
- What if this doesn't solve the problem? - (What's the contingency?)
- Can you do interior, exterior, or both? - (Some contractors specialize)
About Cost and Timeline
- What's included in this estimate? - (Should be itemized)
- Are there any additional costs I should expect? - (Transparency matters)
- What's your payment schedule? - (They should know exactly how the payments are divided, when to pay and what amounts, typically % down, % work in progress and % upon completion)
- How long will this take? - (And what factors could delay it?)
- What's your availability? - (How soon can you start?)
About Warranty and Protection
- What warranty do you offer? - (Get it in writing)
- What does the warranty cover and not cover? - (Be specific)
- How long is the warranty? - (Material vs. workmanship)
- Is it transferable if I sell my home? - (Adds resale value)
- How do I file a claim if there's a problem? - (Should be straightforward)
About the Contractor
- How long have you been in business? - (Longer is better)
- Can you provide 3 references from the past year? - (Actually call them)
- Are you licensed and bonded in this state? - (Verify independently)
- Do you have liability insurance? - (Ask for proof)
- Do you have any certifications or memberships? - (Professional organizations add credibility)